Responsible Gaming

Gaming Should Be Entertainment

At Mystake, we believe that gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. While we strive to provide an enjoyable experience, it's important to understand that all casino games involve an element of chance, and the house always has a mathematical advantage. Play only with money you can afford to lose, and set strict limits on your time and spending.

Age Verification

Mystake is available only to players aged 18 years or over (or the legal gambling age in your jurisdiction). We are committed to preventing underage gambling. If you are under 18, please do not attempt to register or use our services. We conduct age verification checks during registration and may request additional documentation to confirm your age at any time.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs in yourself or someone you know, help is available:

• Spending more time or money on gaming than intended
• Chasing losses by gambling more to win back money you've lost
• Borrowing money or using credit to fund gaming activity
• Hiding gaming activity or being dishonest about the time and money spent
• Neglecting relationships, work, or responsibilities due to gaming
• Gaming to escape problems, stress, or uncomfortable emotions
• Experiencing mood swings, anxiety, or irritability when unable to game
• Attempting to cut down or stop gaming without success
• Experiencing financial difficulties or debt related to gaming

Self-Help Tools Available

Mystake provides several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Cap the amount of money you can lose over a set time period
• Session Time Limits: Set a maximum duration for your gaming sessions
• Reality Checks: Enable reminders during your session to assess your gaming activity
• Self-Exclusion: Temporarily or permanently exclude yourself from your account for a period you choose
• Account Closure: Permanently close your account at any time

These tools can be accessed and configured in your account settings at any time.

Support Organisations

If you or someone you know is struggling with problem gambling, confidential help and support is available from these organisations:

United Kingdom

• GamCare: Free, confidential support and counselling. Visit www.gamcare.org.uk or call 0808 8020 133
• GamStop: The national self-exclusion scheme allowing you to self-exclude from all licensed UK gambling operators. Visit www.gamstop.co.uk
• Gamblers Anonymous: A peer support fellowship. Visit www.gamblersanonymous.org.uk

International Support

• Australia: Gambling Help Online at www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council at www.responsiblegambling.org
• United States: National Council on Problem Gambling at www.ncpgambling.org or call the National Problem Gambling Helpline 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Telefonberatung at www.bzga.de

Need Help?

If you feel your gaming is becoming a problem, or if it's affecting your health, relationships, or finances, please reach out for help immediately. There is no shame in seeking support – professional advisors and peer support groups are available to assist you confidentially at any time.

Remember: You are not alone, and help is always available.